The security of your information is extremely important to us and we’re dedicated to protecting your personal information through encryption, monitoring and identity verification.

Given the personal nature of the service we want to make sure that only you are able to access your account. The way we do this is to use your email address as your username and we need to check that at the start of the process.

We require a unique email address for each account, so if you usually share an email inbox, you will have to set up a new email address for one of you. Many of our members use one of the free providers such as Gmail or Outlook.

From Wednesday 14 May 2025, you will no longer be able to access your credit score, or manage a credit file ban via our website and app.

While our website and app will close, we’ll continue to provide free access to Experian credit scores via the CommBank app, where more than two million Australians are already choosing to check their credit health.

Not a CommBank customer? No problem! You can access your free credit score without needing to hold a CommBank financial product. Find out how to sign up.